Keysight Technologies Product Take-Back Terms and Conditions Terms |
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Customers accept the following terms and conditions when they submit a Product Take-Back request:
Unless specifically agreed otherwise, only Keysight and legacy products placed on the EU market after 13 August 2005 are eligible for this program.
The returned product must not be contaminated with substances that may be hazardous to health or harmful to the environment. Customer is requested to provide a Declaration of Decontamination to collection service provider.
Customer is responsible for the deletion/removal/cleansing of any sensitive data contained in or on products that are returned.
Transport costs will be financed by Customer unless other conditions have been agreed with Keysight.
Packaging Condition - All products are to be packaged for protection before transport and labelled with the Order Tracking Number on the outside surface of the packaging container.
Disposal Fees - Keysight will pay all recycling fees related to the treatment, recovery, recycling and environmentally sound disposal of the product submitted through this program.
Assignment - Customer assigns all rights in the title and treatment, recovery, recycling and environmentally sound disposal of the submitted product to Keysight, free and clear of any future encumbrances. Customer warrants that it has clear and unencumbered title to the product being shipped to Keysight.
Customer will provide a representative on site the day of the pick up to direct logistics provider to the appropriate products. Customer will be responsible for any costs incurred if products which are sent for shipment are identified as not being in line with the conditions above.
Keysight is not responsible for any product shipped in error and makes no guarantees that such product can be returned to the Customer. If stated product can be identified and returned, the Customer will pay for shipping and related fees and may be held liable for additional administrative fees.